Delivery & Returns

International orders

USA CUSTOMERS: Merchandise shipped through the international postal service is forwarded upon its arrival in the US to one of U.S. Customs and Border Protection International Mail Branches for clearance. If the item is less than $2,000 in value and is not subject to a quota or is not a restricted or prohibited item, a CBP official will usually prepare the paperwork for importing it, assess the proper duty, and release it for delivery.

Packages whose declared value is under $800 will generally be cleared without any additional paperwork prepared by CBP.

If any duty is owed, CBP will charge a processing fee for clearing the package. Duty and the processing fee are due at the local post office of the Buyer, where the package has been forwarded.

More info can be found on the U.S. CBP website.

EU CUSTOMERS: Custom duty is not applied on goods sold within the EU. However, VAT may still be applicable and should be included in the purchase price at the time of sale. As our site requires sellers to list their prices inclusive of VAT, you should not have to pay any additional amounts other than the total price displayed at checkout.

We love our international customers but they must be aware of any additional taxes (import/customs duties) that may be added. These costs are not covered by Lilala KIDS

Returns

We are confident you will love your Lilala purchase that we offer a money-back Satisfaction Guarantee on all purchases. If for some reason you are not 100% satisfied with your purchase, we will refund your money. Simply return to us the garment(s) in their original condition (unworn) and with original packaging within 21 days of delivery.

To enable us to process your refund please include your name, address, invoice/order number and reason for your return. Refunds will be credited to the card on which payment was made. We will also cover the cost of postage for returned orders... just send us a copy of the receipt to be reimbursed.

Please note that it is the sender’s responsibility to ensure that goods arrive safely.

Our postal address for returns is:

Lilala KIDS
Rua Castanheiro da Serra, 5, Cloco A, 2 Esq
Belas Clube de Campo
2605-296 Belas
Portugal